Effective Date: January 8, 2026
This Refund Policy applies to every plan, setup service and add on sold by Rolt LLC ("Rolt", "we", "us" or "our") through rolt.store and related channels. Please read it together with our Terms and Conditions before you purchase.
1. Nature of the product
Rolt provides a custom built website and a hosted software service. Once your order is confirmed, our team starts designing your site, loading your data, connecting your domain and payments and training your staff. This work is delivered specifically for your business and cannot be returned or resold.
2. No refunds after delivery
All payments are final. Because the product is built and delivered for you, we do not offer refunds, credits or exchanges once work on your website or account has begun, once the site has been delivered, or for any unused portion of a billing period.
This includes, without limitation, setup and design fees, monthly or yearly subscription fees, additional pages or modules, custom design work and training sessions.
3. Cancelling a subscription
You may cancel your subscription at any time from your dashboard or by emailing support@rolt.store. Cancellation stops future charges from the next billing date. Charges already made are not refunded, and your website and dashboard stay available until the end of the paid period.
4. Before you pay
We offer a free demo built for your kind of business and answer every question before you choose a plan. Please use the demo and the plan comparison to make sure Rolt fits your needs, because purchases cannot be reversed after delivery starts.
5. Failed or duplicate payments
If you were charged twice for the same order because of a processing error, or a payment was taken after a confirmed cancellation, contact us within 14 days with the payment details and we will correct it.
6. Chargebacks
Please contact us before opening a dispute with your bank or payment provider. Chargebacks filed for services that were delivered as described may result in suspension of the account until the matter is resolved.
7. Changes to this policy
We may update this Refund Policy from time to time. The version published on rolt.store at the time of your purchase applies to that purchase.
8. Contact
Rolt LLC
Email: support@rolt.store
Address: 312 W 2nd St Unit A1873, Casper, WY 82601