It’s a lot more than just selling mobile phones and accessories in a mobile shop. In this day and age, where everything moves at the speed of light, it is that very reason for you to get a mobile shop management software. Further it makes operations easier, makes customer service more efficient and adds up to a better run business. So how do you choose the right one? Also, here are 10 key features which you must look for, when you are trying to make a decision about mobile shop management software.
User friendly mobile shop management ensures that you as well as the staff can easily maneuver and use the software. Complex software wastes time and causes errors. Choose software with a simple layout and straightforward instructions and easy to understand features. The less difficult the software is to use the less time you will spend training your team.
For any mobile shop, managing stock effectively is pretty crucial. It should also provide you with the real time inventory tracking of phones, accessories and other items. Stock levels should trigger alerts when the stock is low and it should also be capable of generating reports so that you can do analysis on sales trends. Through this feature, you will not run out of popular items and you can minimize the risk of overstocking.
Mobile shops are important in use of software that can enhance customer relationship. Customer details, purchase history and preferences can be stored on a built in CRM feature. It offers personalized services, reminders on new offer and also builds loyalty. Where satisfied customers are more likely to return, and more likely to recommend your shop.
Everything needs to be efficient. You need efficient sales and billing processes. The software should be capable of creating quick as well as accurate invoices and should have multiple payment options; must seamlessly integrate with the POS (Point of Sale) systems. Automation of billing cuts down errors and makes the whole process of checkout smooth and quick for customer service.
If you don’t understand your business performance – you are at risk. Also, sales, profits, inventory and customer behavior should be detailed reported and analytics to achieve a truly optimized shop and customer experience. Insights from these points help you act intelligently and make decisions with greater confidence, enable you to discover new opportunities, and address issues immediately.
Warranty claims and repair services are typical of mobile shops. What the software should aid you in is tracking of warranties, repair order managements, and alerts to customers with respect to when the devices are ready for pickup. This facilitates the work of repairs and solves the problem of a happy customer.
Also if you own multiple shops, managing all of them at once can be difficult business. Choose software that backs multi store management. It should, of course, make it easy for you to measure sales, inventory, and the performance of your employees across all locations from a single dashboard. This is a time saver and a guarantee for consistent operations.
The digital age requires an online presence. Select for the mobile shop software which can be incorporated with your online store or e commerce website. With this you are able to seamlessly manage your online and offline sales and expand your reach and increase your revenue.
Monitoring employees performance and taking control of shifts can be boring. There should be features in the software to monitor attendance, assign tasks and to evaluate productivity. It keeps your team organized and focused.
If you’re choosing mobile shop management software, ensure you select it based on features that best fit your business. Businesses that have the right software running are more efficient, offer better satisfaction to customers and are more profitable. The additional benefit of investing in mobile shop management software is that you’re de facto setting yourself up for long term success.
